GENERAL INQUIRES
WHOLESALE INQUIRES
Wholesale inquires are welcome. Please contact mwm@mwmdesigns.com for more information.
COMMISSIONS
Commissions are available. Please contact mwm@mwmdesigns to discuss details.
CARE
MWM Designs jewelry is handmade and can be delicate. Please treat it with care to insure its longevity.
Do not shower, bathe or swim with jewelry on.
Please avoid unnecessary exposure to heat, moisture, body lotion/oils, cleaning products or other chemicals as they can all be damaging to the jewelry.
Carefully adjust adjustable rings as too much bending can weaken and break the ring shank.
Be aware that all laser engraved acrylic pieces can easily be scratched. Please keep piece(s) away from sharp objects.
Due to the nature of clear acrylic some discoloration may occur over time. Please avoid unnecessary long exposure to sunlight.
Resin can chip and be scratched. Please carefully avoid hitting jewelry on hard surfaces.
Sterling Silver can tarnish due to a variety of reasons. To clean Sterling Silver, gently rub piece(s) with a jewelry cleaning cloth.
To clean Gold Vermeil jewelry, gently rub with a soft and dry 100% cotton cloth or a microfiber cloth. Please be aware that due to the nature of plating some Vermeil will wear over time.
It is recommended that you store all MWM Designs jewelry in its original packaging.
SHIPPING
Please allow up to 6 weeks shipping time.
MWM Designs is not responsible for contents damaged, lost or stolen during shipping.
For questions regarding shipping please contact mwm@mwmdesigns.com
DOMESTIC
USPS Priority Mail or UPS Ground $10 (unless otherwise indicated).
INTERNATIONAL
USPS $30 Canada (unless otherwise indicated).
USPS $50 International (unless otherwise indicated).
Any additional customs or duties charges are not the responsibility of MWM Designs and must be paid in full by the recipient. Shipping delays may occur due to customs.
REPAIRS
For repair requests please email mwm@mwmdesigns.com.
MWM Designs will repair piece(s) purchased through mwmdesigns.com free of charge for up to 1 year following purchase and only under reasonable circumstances.
Repairs on piece(s) older than 1 year will be determined on a case-by-case basis and may include associated repair charges.
All associated shipping charges are the responsibility of the customer.
MWM Designs will always do our best to repair piece(s), however we reserves the right to deny any repairs.
RETURNS: IN STORE
Please contact the store that your MWM Designs piece(s) was purchased in.
PRIVACY POLICY
MWM Designs respects the privacy of its customers and does not share account information with any outside affiliates or individuals.
MWM Designs may occasionally email customers with product or store updates.
Please contact us at mwm@mwmdesigns.com if you would like to be removed from receiving such emails.
TERMS & CONDITIONS
Please check back regularly as all MWM Designs terms and conditions are subject to change.